AI receptionist for your website and phone
You’re busy doing the work. Let ChatLead handle the enquiries.
Show customers what you offer, collect the details that matter, and help turn interest into the next job.
Chats and calls on this page are demonstrations with fictional businesses, not real customers. “Answer from” notes show where each reply comes from.
Customer: Hi, do you retile showers? We’re in Brunswick.
Northgate Tiling assistant: Yes, Northgate retiles showers, and Brunswick is in our area. Roughly how big is the shower?
Demo note: this answer uses the business’s Services and area
Customer: About 2 by 1.5 metres.
Northgate Tiling assistant: Thanks. When are you hoping to get it done?
Customer: Sometime next month. I’m Alex, on mobile number (hidden in this example)
Northgate Tiling assistant: Thanks, Alex. I’ve passed your details to Sam so he can call you about a quote.
Demo note: Lead saved for Sam. Sam takes it from here
New lead
Northgate Tiling · ChatLead dashboard- Name
- Alex
- Phone
- Hidden in this example
- Needs
- Shower retile in Brunswick, about 2 × 1.5 m
- Timeline
- Next month
Explore your trade
Five businesses. Five kinds of enquiry.
Scroll through five businesses to see how ChatLead handles the enquiries each one gets, or jump straight to yours.
01Plumbers
On a job. Still open for the next one.
You’re under someone’s sink when a new customer finds your website with a leak of their own. They want to know if you can help, and if nobody answers, they’ll try the next plumber on the list.
Customer: Hi, our kitchen tap’s been dripping for days and now there’s water in the cupboard under the sink.
Copperline Plumbing assistant: Sorry to hear that. Copperline does tap and leak repairs. Which suburb are you in?
Demo note: this answer uses the business’s Services
Customer: Thornbury. It only leaks when the tap’s running.
Copperline Plumbing assistant: Thanks. Thornbury is in our service area. What’s the best number for Dan to call you back on?
Demo note: this answer uses the business’s Service area
Customer: It’s Sarah, on mobile number (hidden in this example)
Copperline Plumbing assistant: Thanks, Sarah. I’ve passed your details to Dan so he can call you back about the repair.
Demo note: Lead saved for Dan. Dan takes it from here
New lead
Copperline Plumbing · ChatLead dashboard- Name
- Sarah
- Phone
- Hidden in this example
- Needs
- Leaking kitchen tap in Thornbury, water under the sink
- Prefers
- Phone call
Where ChatLead helps
Repair enquiries
Leaks, drips, blocked drains and running toilets. ChatLead asks what’s happening, where, and how urgent it is, so you know what you’re walking into.
Installation enquiries
Hot water systems, tapware and renovation rough-ins. It collects the type of job, the property and the timing, ready for you to quote.
Service-area questions
“Do you come out to…?” gets a straight answer from the suburbs you cover, instead of waiting for a callback.
02Electricians
Get the details before you get there.
“Can you give me a quote?” arrives with one line and a phone number. Is it a new circuit or a swap-out? A unit or a two-storey house? You want to know before you price it, and before you drive across town.
Customer: Hi, we’re after a quote for an EV charger at home.
Lumen & Line Electrical assistant: Lumen & Line installs home EV chargers. Is it a house or an apartment?
Demo note: this answer uses the business’s Services
Customer: House, with a carport. The switchboard’s in the laundry, maybe 10 metres away.
Lumen & Line Electrical assistant: That’s helpful. When’s the best time for Priya to call you about a quote?
Customer: Weekdays after 5. I’m Tom, on mobile number (hidden in this example)
Lumen & Line Electrical assistant: Thanks, Tom. I’ve passed the details to Priya so she can call you after 5.
Demo note: Lead saved for Priya. Priya takes it from here
New lead
Lumen & Line · ChatLead dashboard- Name
- Tom
- Phone
- Hidden in this example
- Needs
- Home EV charger. House with carport, switchboard about 10 m away
- Prefers
- Call, weekdays after 5pm
Where ChatLead helps
Lighting installation
Downlights, pendants and outdoor lighting. ChatLead asks which rooms, what’s there now and whether there’s roof space above.
EV chargers
It gathers the property type, where the car parks and where the switchboard is, so you can scope the job before you call.
Electrical inspections
Pre-purchase checks and rental safety inspections. It collects the property details, who gives access and any deadline.
No DIY fault-finding. You can instruct ChatLead never to give troubleshooting advice, and to point anyone with an urgent fault to your phone number.
See ChatLead for electricians03Handymen
Turn a vague request into a clearer job.
“I’ve got a few odd jobs” could mean an hour or a whole weekend. Without the list, the location and the timing, it’s hard to know whether to quote, book or pass.
Customer: Hi, I’ve got a few odd jobs around the house. Can you help?
Two Hands Handyman assistant: Happy to help. What are the jobs? A quick list is perfect.
Customer: A flat-pack wardrobe, a door that sticks, and two shelves to hang on a plaster wall.
Two Hands Handyman assistant: Thanks. Which suburb is the house in?
Customer: Coburg. Weekends are best. I’m Jess, on mobile number (hidden in this example)
Two Hands Handyman assistant: Thanks, Jess. I’ve passed your list to Marco so he can come back to you about timing and a quote.
Demo note: Lead saved for Marco. Marco takes it from here
New lead
Two Hands Handyman · ChatLead dashboard- Name
- Jess
- Phone
- Hidden in this example
- Needs
- Flat-pack wardrobe, sticking door, two shelves on plaster. Coburg
- Timeline
- Weekends
Where ChatLead helps
Furniture assembly
Wardrobes, desks and bed frames. ChatLead asks what’s being built, which room it’s going in and whether there are stairs.
Minor repairs
Sticking doors, loose handles and patched plaster. It turns a vague request into a short list of what’s broken and where.
Property maintenance
Rental turnovers and regular upkeep. It collects the address, the list of jobs, who provides access and when.
04Hairdressers
Keep your focus on the client in the chair.
You’re halfway through a full head of foils when someone messages about a colour change. You can’t reply mid-appointment, but a new client wants to know whether you do what they’re after, and what happens next.
Customer: Hi! Do you do balayage? I’d love to go from dark brown to a soft caramel.
Wren Hair Studio assistant: Yes, Wren does balayage. For a big colour change, Ava starts with a colour consultation. Would you like to request one?
Demo note: this answer uses the business’s Service menu
Customer: Yes please. What should I bring?
Wren Hair Studio assistant: The salon asks you to bring a few photos of colours you like. Have you used box dye in the last two years?
Demo note: this answer uses the business’s Consultation notes
Customer: Yes, last year. Thursday or Saturday mornings suit me. I’m Chloe, on mobile number (hidden in this example)
Wren Hair Studio assistant: Thanks, Chloe. I’ve passed your request to the salon, and they’ll contact you to confirm a time.
Demo note: Request saved for the salon. Ava takes it from here
New lead
Wren Hair Studio · ChatLead dashboard- Name
- Chloe
- Phone
- Hidden in this example
- Needs
- Balayage colour consultation, dark brown to caramel. Box dye last year
- Timeline
- Thursday or Saturday mornings
Where ChatLead helps
Service questions
What you offer, how long it takes and who does it, answered from your own service list.
Appointment requests
ChatLead collects the service, preferred days and times, and contact details. Your team confirms the booking.
Colour consultations
It shares your consultation notes, like bringing reference photos, and records their colour history before they arrive.
ChatLead doesn’t show live availability or book appointments. It takes the request, and your team confirms the time.
See ChatLead for hairdressers05Beauticians
A welcoming first conversation, before the first visit.
New clients have questions before their first visit: which treatment, how long it takes, what to do beforehand. You want them to feel looked after, without giving advice that belongs in a consultation.
Customer: Hi, what’s the difference between the hydrating facial and the enzyme facial?
Stillroom Beauty assistant: The hydrating facial is 60 minutes and focuses on moisture. The enzyme facial is 45 minutes, with a gentle exfoliation.
Demo note: this answer uses the business’s Treatment menu
Customer: Will the enzyme one clear up my breakouts?
Stillroom Beauty assistant: I can’t say how your skin will respond. Mei can take a look and recommend a treatment in a consultation. Would you like to request one?
Demo note: this answer uses the business’s Assistant instructions
Customer: Yes, weekday evenings. I’m Hannah, on mobile number (hidden in this example)
Stillroom Beauty assistant: Thanks, Hannah. Mei will be in touch to arrange a time. Before any facial, the studio asks you to skip exfoliating products for 48 hours.
Demo note: this answer uses the business’s Preparation notes
Demo note: Request saved for Mei. Mei takes it from here
New lead
Stillroom Beauty · ChatLead dashboard- Name
- Hannah
- Phone
- Hidden in this example
- Needs
- Skin consultation. Asked about breakouts, no advice given
- Timeline
- Weekday evenings
Where ChatLead helps
Treatment menu questions
What each treatment involves and how long it takes, answered from your own menu.
Consultation requests
When a question needs your expertise, ChatLead offers a consultation and collects their details and preferred times.
Preparation information
It shares the preparation notes you’ve approved, like what to avoid before a treatment, and leaves health questions to you.
No medical advice and no promised results. Questions about skin conditions, medications or outcomes are passed to you.
See ChatLead for beauticiansPhone calls
Can’t pick up? ChatLead can.
Keep your business number and forward calls to ChatLead when you’re on the tools, with a client or closed for the night. It answers as your business, collects the caller’s details and texts you a summary.
- Keep your number. Forward calls to your ChatLead number, for example only when you can’t answer.
- Answers as your business. Your greeting, your services and your hours, one question at a time.
- Collects the lead. Name, number, what they need and how urgent it is, saved to your dashboard with a transcript of the call.
- Texts you a summary. Who called, what they need and a link to the transcript, as soon as the call ends. Email works too.
- Puts urgent calls through. Anything urgent can go straight to a number you choose.
Phone numbers are available for businesses in Australia, the United States, Canada, the United Kingdom and New Zealand.
Note: Forwarded from Copperline Plumbing’s number
ChatLeadHi, you’ve reached Copperline Plumbing. This is the AI receptionist. How can I help?
CallerOur hot water system’s leaking from the bottom. There’s a puddle in the laundry.
ChatLeadSorry to hear that. Which suburb are you in?
CallerCoburg.
ChatLeadThanks. Is it still running, or has it slowed to a drip?
CallerJust dripping now. It can wait till the morning. I’m Ruth.
ChatLeadThanks, Ruth. I’ve passed everything to Dan so he can call you back on this number.
Note: Call ended
How ChatLead works
A chat or a call. An enquiry in your hands.
A visitor starts a conversation.
Someone opens the chat on your website, or calls your number while you can’t answer. ChatLead greets them in your business’s name.
ChatLead answers supported questions and collects relevant details.
In the chat or on the phone, it answers from the services, areas, hours and notes you’ve given it, then asks for what you need, one question at a time.
The enquiry reaches you, or the visitor takes the next step you’ve set.
Every chat and call is saved as a lead in your dashboard. After a call, ChatLead can text or email you a summary, and urgent calls can be put straight through to you.
Where you take over
ChatLead handles the first conversation, then hands it to you. When you call, text or email back, you already know what the customer needs.
ChatLead
- Answers chats and calls as your business
- Answers from the information you’ve added
- Collects the job, location, timing and contact details
- Texts you call summaries and puts urgent calls through
- Points customers to the next step you’ve set
You
- Quotes and pricing decisions
- Diagnoses and professional advice
- Confirming bookings and times
- Urgent calls ChatLead puts through
- The follow-up call, text or email
Features
What ChatLead does for your business
One assistant for your website and your phone line, and one place to follow up every enquiry. Features and included usage vary by plan.
AI website chat
Answers questions on your website and collects enquiry details, in your business name and colour.
AI phone receptionist
Keep your number and forward calls to ChatLead. It answers, asks the right questions and takes the details.
Call summaries by text or email
Who called, what they need and a link to the transcript, as soon as the call ends.
Urgent call transfer
Callers with something urgent can be put straight through to a number you choose.
Every lead in one place
Chats and calls become leads in your dashboard, with full conversations and call transcripts.
Built-in CRM
Contacts, a deal pipeline, follow-up tasks and an activity timeline for every customer.
Answers from your information
Add your services, hours, service area and notes. ChatLead is set up not to invent prices or availability.
Guided setup
Mia, ChatLead’s setup assistant, walks you through it and can suggest details from your website.
Request a demo
Show us your business. We’ll show you where ChatLead fits.
Tell us a little about your business and the enquiries you get. We’ll walk you through what ChatLead would say to your customers, what it would ask, and what you’d receive.
- We look at your business and the enquiries you usually get.
- We show you the questions ChatLead would ask your customers.
- You see exactly what would land in your dashboard.