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ChatLead for hairdressers

Mid-foil, and your next client still gets an answer.

ChatLead answers questions about your services on your salon’s website and phone, takes appointment requests and helps new colour clients prepare, so nothing waits until you’re between clients.

Request a demoRead an example conversation
Wren Hair StudioAI assistantExample

  1. Customer: Hi! Do you do balayage? I’d love to go from dark brown to a soft caramel.

  2. Wren Hair Studio assistant: Yes, Wren does balayage. For a big colour change, Ava starts with a colour consultation. Would you like to request one?

    Demo note: this answer uses the business’s Service menu

  3. Customer: Yes please. What should I bring?

  4. Wren Hair Studio assistant: The salon asks you to bring a few photos of colours you like. Have you used box dye in the last two years?

    Demo note: this answer uses the business’s Consultation notes

  5. Customer: Yes, last year. Thursday or Saturday mornings suit me. I’m Chloe, on mobile number (hidden in this example)

  6. Wren Hair Studio assistant: Thanks, Chloe. I’ve passed your request to the salon, and they’ll contact you to confirm a time.

  7. Demo note: Request saved for the salon. Ava takes it from here

The problem

Messages arrive mid-appointment

New clients ask the same things: do you do this, how long does it take, what should I bring? Answering between clients means some questions sit for hours. And a colour consultation goes better when you already know their hair history.

“Hi! Do you do balayage? I’d love to go from dark brown to a soft caramel.”
An example first message. ChatLead replies straight away, then asks what Ava would need to know.

Enquiry scenarios

Three hairdresser enquiries, and how ChatLead handles each one

  1. 01

    “Do you do curly cuts?”

    A new client wants to know whether you cut curly hair, and which stylist to see.

    What ChatLead covers

    • Answers from your service list and stylist notes
    • Asks what they’re hoping for
    • Offers to take an appointment request
    • Collects their name, number and preferred times

    What you get

    They get an answer straight away, and you get a warm enquiry instead of a message that’s been waiting for hours.

  2. 02

    An appointment request

    A regular wants a cut and gloss with Ava next week.

    What ChatLead covers

    • The service and stylist they’d like
    • Days and times that suit
    • Whether they’re new or returning
    • The best contact for confirming

    What you get

    ChatLead records the request, and your team confirms the appointment in your own booking system.

  3. 03

    Before a colour consultation

    Someone wants to go from dark brown to a soft caramel balayage.

    What ChatLead covers

    • Their current colour and what they’re hoping for
    • Any box dye, henna or colour in the past two years
    • Shares your preparation notes, like bringing reference photos
    • Your patch test policy, if you’ve added it

    What you get

    You start the consultation knowing their history, and they arrive prepared.

Example conversation

A full conversation with Wren Hair Studio

Wren Hair Studio is a fictional business. The “Answer from” notes are added for this demo to show which of the business’s own information each reply uses. Customers don’t see them.

Wren Hair StudioAI assistantExample

  1. Wren Hair Studio assistant: Hi, welcome to Wren Hair Studio. I’m the salon’s AI assistant. How can I help?

  2. Customer: Hi! Do you do balayage? I’d love to go from dark brown to a soft caramel.

  3. Wren Hair Studio assistant: Yes, Wren does balayage. For a big colour change, Ava starts with a colour consultation so she can plan it with you. Would you like to request one?

    Demo note: this answer uses the business’s Service menu

  4. Customer: Yes please. What should I bring?

  5. Wren Hair Studio assistant: The salon’s notes say to bring a few photos of colours you love, and to come with dry hair styled how you usually wear it. Have you used box dye or henna in the last two years?

    Demo note: this answer uses the business’s Consultation notes

  6. Customer: Box dye, about a year ago.

  7. Wren Hair Studio assistant: Thanks, I’ll note that for Ava. Which days and times suit you?

  8. Customer: Thursday or Saturday mornings.

  9. Wren Hair Studio assistant: Great. What’s the best number for the salon to confirm with you?

  10. Customer: It’s Chloe, on mobile number (hidden in this example)

  11. Wren Hair Studio assistant: Thanks, Chloe. I’ve passed your consultation request to the salon. They’ll contact you to confirm a time.

  12. Demo note: Request saved for the salon. Ava takes it from here

Demonstration only. Real conversations follow the information and instructions each business sets up.

What you receive

The enquiry, ready to act on

Each request reaches you with the details you’d otherwise ask for at the start of the consultation.

New lead

Wren Hair Studio · ChatLead dashboard
Name
Chloe
Phone
Hidden in this example
Needs
Colour consultation for balayage. Dark brown now, hoping for a soft caramel. Box dye about a year ago
Timeline
Thursday or Saturday mornings
Source
Website chat

Full conversation saved in the dashboard

  • The customer’s name and how they’d like to be contacted
  • What they need, with the details ChatLead asked for
  • The full conversation, so nothing is lost in a summary

ChatLead doesn’t confirm bookings, so your appointment book stays the single source of truth.

When they call instead

The phone rings. You keep cutting.

Nobody wants you to stop mid-cut to answer the phone. ChatLead answers as Wren Hair Studio, takes the appointment request and texts the details to the salon.

  • It takes the service, the stylist and the times that suit.
  • It doesn’t confirm bookings, so your appointment book stays in charge.
  • Every call is saved with a transcript, and the salon gets a text summary.

You keep your number and forward calls to ChatLead. Phone numbers are available for businesses in Australia, the United States, Canada, the United Kingdom and New Zealand.

Wren Hair StudioChatLead is answeringExample
Saturday 10:20 am · Ava’s with a clientCall ended · 0:58

  1. Note: Forwarded from Wren Hair Studio’s number

  2. ChatLeadHi, you’ve reached Wren Hair Studio. This is the salon’s AI receptionist. How can I help?

  3. CallerHi, can I book a cut and fringe trim with Ava next week?

  4. ChatLeadI can take a request for the salon to confirm. Which days suit you?

  5. CallerTuesday or Wednesday, after 4. It’s Maya.

  6. ChatLeadThanks, Maya. I’ve passed your request on, and the salon will be in touch to confirm a time.

  7. Note: Call ended

Ava’s phone

Messagesnow

ChatLead

ChatLead phone call summary

Caller: Maya

Phone: hidden in this example

Summary: Cut and fringe trim with Ava next week. Tuesday or Wednesday after 4pm suits.

Appointment: Requested or discussed during call

Transcript: app.chatlead.io/dashboard/calls

Example call to Wren Hair Studio, a fictional business, and the text summary Ava receives when it ends.

Questions

Questions about ChatLead for hairdressers

Can clients book straight into my appointment book?

No. ChatLead doesn’t connect to booking systems or show live availability. It collects the service, preferred stylist and times, and your team confirms the appointment.

Will it tell clients our prices?

Only what you give it. If you prefer to price colour after a consultation, ChatLead can explain that and offer to take a consultation request.

Can it share our patch test and consultation policies?

Yes. Add your policies and preparation notes to ChatLead’s knowledge base, and it uses them to answer clients’ questions. You can update them at any time.

What does a new client see?

A chat window on your website with your salon’s name and colour. It asks one question at a time, so it feels like a quick conversation rather than a form.

Where do the enquiries go?

Each one is saved as a lead in your ChatLead dashboard, with the customer’s contact details and what they need. Website conversations and call transcripts are saved too, so you can see exactly what was said before you call back.

Will it work with my website?

ChatLead adds a chat window to your site with one short snippet of code. The dashboard has instructions for WordPress, Wix, Squarespace, Webflow, Shopify and other common platforms, and the chat window shows your business name and colour.

Can ChatLead answer my phone as well?

Yes. You keep your existing number and forward calls to your ChatLead number, for example only when you can’t pick up. ChatLead answers with your greeting, collects the caller’s details, saves them as a lead with a transcript of the call, and can text or email you a summary. Urgent calls can be put through to a number you choose. Phone numbers are available for businesses in Australia, the United States, Canada, the United Kingdom and New Zealand.

Request a demo

Show us your salon. We’ll show you where ChatLead fits.

Tell us about your salon and we’ll show you how ChatLead would welcome new clients while you’re with the one in the chair.

  1. We look at your business and the enquiries you usually get.
  2. We show you the questions ChatLead would ask your customers.
  3. You see exactly what would land in your dashboard.

We’ll use these details to arrange your demo.

ChatLead for other businesses

Each one handles different enquiries. See how ChatLead adapts.