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AI receptionist for plumbers. Every leak comes with questions. Let ChatLead ask them.

ChatLead answers your website chat and the calls you forward to it. It answers customers’ questions about your services and service area, then asks what’s leaking, where and how urgent it is, so you can ring back with the details in front of you.

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Copperline PlumbingAI assistantExample

  1. Customer: Hi, our kitchen tap’s been dripping for days and now there’s water in the cupboard under the sink.

  2. Copperline Plumbing assistant: Sorry to hear that. Copperline does tap and leak repairs. Which suburb are you in?

    Demo note: this answer uses the business’s Services

  3. Customer: Thornbury. It only leaks when the tap’s running.

  4. Copperline Plumbing assistant: Thanks. Thornbury is in our service area. What’s the best number for Dan to call you back on?

    Demo note: this answer uses the business’s Service area

  5. Customer: It’s Sarah, on mobile number (hidden in this example)

  6. Copperline Plumbing assistant: Thanks, Sarah. I’ve passed your details to Dan so he can call you back about the repair.

  7. Demo note: Lead saved for Dan. Dan takes it from here

The problem

Enquiries arrive while you’re mid-job

A tap that won’t stop, a hot water system on its last legs, a renovation that needs a plumber booked in. These messages have a habit of landing when your hands are full. By the time you can call back, you’re starting from scratch: where is it, what’s leaking, and how bad is it?

“Do you replace hot water systems? Ours has been lukewarm all week.”
An example first message. ChatLead replies straight away, then asks what Dan would need to know.

Enquiry scenarios

Four plumber enquiries, and how ChatLead handles each one

  1. 01

    A drip that’s turned into a leak

    A customer’s kitchen tap has been dripping for a week, and now there’s water in the cupboard underneath.

    What ChatLead covers

    • Which fixture is leaking, and where the water is going
    • Whether it leaks all the time or only when the tap is on
    • Their suburb, checked against the areas you cover
    • Their name, number and a good time to call

    What you get

    You call back knowing it’s a kitchen mixer in Thornbury, leaking under the sink when it runs, and that Sarah is free after 3.

  2. 02

    A hot water system on its way out

    Someone’s hot water has been running lukewarm and they’re wondering about a replacement.

    What ChatLead covers

    • Whether it’s gas, electric or heat pump, if they know
    • Roughly how old it is and where it’s installed
    • Whether they still have any hot water
    • How soon they need it sorted

    What you get

    You can tell whether it’s an urgent call or a quote to prepare before you pick up the phone.

  3. 03

    “Do you come out to my area?”

    A renovator needs a plumber for a bathroom rough-in and isn’t sure you work in their suburb.

    What ChatLead covers

    • Their suburb, answered from the service area you’ve set
    • What stage the renovation is at, and when they need you
    • Whether a builder is running the job
    • The best way to get back to them

    What you get

    If they’re in your area, you get a clear job to quote. If they’re not, ChatLead can tell them straight away instead of leaving them waiting.

  4. 04

    A burst flexi hose at 9:40 pm

    A flexi hose under a bathroom vanity has burst. The caller has turned the water off at the meter, but the floor is soaked and they want someone tonight.

    What ChatLead covers

    • What has burst, and whether water is still running
    • The suburb, checked against the areas you cover
    • Their name and the best number to reach them
    • Puts the call through to your mobile if you’ve switched on urgent transfer, or takes a message if you haven’t

    What you get

    Either you’re talking to the caller within moments, or a text summary with the suburb and what happened arrives as soon as the call ends. ChatLead doesn’t give plumbing advice or send anyone out. You decide what happens next.

More enquiries

Other plumbing enquiries ChatLead handles

  • Repair enquiries

    Leaks, drips, blocked drains and running toilets. ChatLead asks what’s happening, where, and how urgent it is, so you know what you’re walking into.

  • Installation enquiries

    Hot water systems, tapware and renovation rough-ins. It collects the type of job, the property and the timing, ready for you to quote.

  • Service-area questions

    “Do you come out to…?” gets a straight answer from the suburbs you cover, instead of waiting for a callback.

Example conversation

A full conversation with Copperline Plumbing

Copperline Plumbing is a fictional business. The “Answer from” notes are added for this demo to show which of the business’s own information each reply uses. Customers don’t see them.

Copperline PlumbingAI assistantExample

  1. Copperline Plumbing assistant: Hi, you’ve reached Copperline Plumbing. I’m the AI assistant. What can I help with?

  2. Customer: Hi, our kitchen tap’s been dripping for days and now there’s water in the cupboard under the sink.

  3. Copperline Plumbing assistant: Sorry to hear that. Copperline does tap and leak repairs. Which suburb are you in?

    Demo note: this answer uses the business’s Services

  4. Customer: Thornbury.

  5. Copperline Plumbing assistant: Thornbury is in our service area. Is it leaking all the time, or only when the tap is running?

    Demo note: this answer uses the business’s Service area

  6. Customer: Only when it’s running. There’s a bucket under it for now.

  7. Copperline Plumbing assistant: Thanks, that helps. What’s the best number for Dan to reach you on?

  8. Customer: It’s Sarah, on mobile number (hidden in this example)

  9. Copperline Plumbing assistant: Thanks, Sarah. Is there a time that suits for a callback?

  10. Customer: Any time after 3.

  11. Copperline Plumbing assistant: Done. I’ve passed your details to Dan so he can call you after 3 about the repair.

  12. Demo note: Lead saved for Dan. Dan takes it from here

Demonstration only. Real conversations follow the information and instructions each business sets up.

What you receive

The enquiry, ready to act on

As soon as Sarah leaves her number, the enquiry is saved as a lead in your ChatLead dashboard, with what you need to call back.

New lead

Copperline Plumbing · ChatLead dashboard
Name
Sarah
Phone
Hidden in this example
Prefers
Phone call, after 3pm
Needs
Leaking kitchen mixer tap in Thornbury. Leaks only when running; water under the sink, bucket in place
Source
Website chat

Full conversation saved in the dashboard

  • The customer’s name and how they’d like to be contacted
  • What they need, with the details ChatLead asked for
  • The full conversation, so nothing is lost in a summary
  • An email or text as soon as a website enquiry becomes a lead

Anything that needs your judgement, like a price, a diagnosis or a time on site, stays with you.

When they call instead

When the phone rings mid-job

Forward your number to ChatLead when you can’t answer. It picks up as Copperline Plumbing, works out what’s wrong and how urgent it is, and with urgent transfer switched on, puts a burst pipe straight through to you.

  • Urgent calls, like a burst pipe, can be put straight through to your mobile when urgent transfer is on.
  • Everything else is answered, noted and saved as a lead with the call transcript.
  • A text or email summary reaches you as soon as the call ends.

You keep your number and forward calls to ChatLead. Australian businesses can set up a local phone number in the app. If your business is in the US, Canada, the UK or New Zealand, contact us about phone answering.

Copperline PlumbingChatLead is answeringExample
Saturday 9:15 am · Dan’s under a houseCall ended · 0:41

  1. Note: Forwarded from Copperline Plumbing’s number

  2. ChatLeadHi, you’ve reached Copperline Plumbing. This is the AI receptionist. How can I help?

  3. CallerA pipe’s burst under our laundry sink and there’s water everywhere!

  4. ChatLeadThat sounds urgent. Which suburb are you in?

  5. CallerPreston.

  6. ChatLeadThanks. I’ll put you through to Dan now.

  7. Note: Putting the call through to Dan’s mobile

Dan’s phone

Messagesnow

ChatLead

ChatLead phone call summary

Phone: hidden in this example

Summary: Burst pipe under the laundry sink in Preston, water still running. Call put through to Dan.

Transcript: app.chatlead.io/dashboard/calls

Example call to Copperline Plumbing, a fictional business, and the text summary Dan receives when it ends.

Questions

Questions about ChatLead for plumbers

Will ChatLead quote prices for plumbing jobs?

Only prices you’ve given it. ChatLead answers from the information you add, and both the phone receptionist and the website chat are instructed not to make up prices. If you’d rather price every job yourself, leave prices out: it collects the details and leaves the quote to you.

How does it know which suburbs I cover?

You add your service area along with your services and hours. During setup, ChatLead can suggest these from your existing website for you to check, and you can change them at any time.

What about urgent jobs, like a burst pipe?

On the phone, switch on urgent transfer and ChatLead can put callers with something urgent straight through to your mobile. In website chat, you decide what it tells people with urgent problems, for example to call your number. Either way their details are saved, so you have a record of the enquiry.

What happens to calls after hours?

You choose what happens outside your hours: answer as normal, take a message only, put calls through to you, or tell callers you’re closed and when to call back. Urgent calls are only put through if urgent transfer is switched on. ChatLead doesn’t give plumbing advice or send anyone out; it gets the details to you.

Can it book jobs into my calendar?

No. ChatLead doesn’t book jobs or show your availability. It collects the details and the times that suit the customer, and you confirm the booking when you call back.

How much does ChatLead cost?

Plans are monthly, and every plan has the same features. They differ in how many businesses, phone numbers and team seats they include, and in their monthly allowances. You can start with a free 7-day website trial with no card needed, and the 7 days start when the chat goes live on your site. Phone answering has its own low-cost 7-day trial, credited if you subscribe. See plans and prices.

Where do the enquiries go?

Into your ChatLead dashboard. When a customer leaves their name, number or email, the enquiry is saved as a lead with what they need, and you can get an email or text as soon as a website chat becomes a lead. Website conversations and call transcripts are saved too, so you can see exactly what was said before you call back.

Will it work with my website?

ChatLead adds a chat window to your site with one short snippet of code. The dashboard has instructions for WordPress, Wix, Squarespace, Webflow, Shopify and other common platforms, and the chat window shows your business name and colour.

Can ChatLead answer my phone as well?

Yes. You keep your existing number and forward calls to your ChatLead number, for example only when you can’t pick up. ChatLead answers with your greeting, collects the caller’s details, saves them as a lead with a transcript of the call, and can text or email you a summary. If you switch on urgent transfer, urgent calls can be put through to a number you choose. Australian businesses can set up a local phone number in the app. If your business is in the US, Canada, the UK or New Zealand, contact us about phone answering. Contact us about phone answering.

Let ChatLead take the next leak enquiry

Mia, ChatLead’s setup assistant, walks you through setup and can suggest your services and hours from your website. Your 7 days start when the chat goes live on your site.

Start free trial

Free 7-day website trial. No card needed.

ChatLead for other trades

Each trade gets different enquiries. See what ChatLead asks for theirs, or how it works for tradies in general.