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ChatLead for handymen

“A few odd jobs” becomes a list you can quote.

ChatLead talks to customers on your website and answers your phone when you can’t. It works out what the jobs actually are, and saves a tidy list for you with the location, timing and contact details.

Request a demoRead an example conversation
Two Hands HandymanAI assistantExample

  1. Customer: Hi, I’ve got a few odd jobs around the house. Can you help?

  2. Two Hands Handyman assistant: Happy to help. What are the jobs? A quick list is perfect.

  3. Customer: A flat-pack wardrobe, a door that sticks, and two shelves to hang on a plaster wall.

  4. Two Hands Handyman assistant: Thanks. Which suburb is the house in?

  5. Customer: Coburg. Weekends are best. I’m Jess, on mobile number (hidden in this example)

  6. Two Hands Handyman assistant: Thanks, Jess. I’ve passed your list to Marco so he can come back to you about timing and a quote.

  7. Demo note: Lead saved for Marco. Marco takes it from here

The problem

Vague requests take time to untangle

Handyman enquiries are often a mix of small jobs squeezed into one sentence. Before you can price anything, you’re on the phone asking what, where, how many and when. ChatLead does that first round of questions for you.

“Hi, I’ve got a few odd jobs around the house. Can you help?”
An example first message. ChatLead replies straight away, then asks what Marco would need to know.

Enquiry scenarios

Three handyman enquiries, and how ChatLead handles each one

  1. 01

    Several small jobs in one visit

    A homeowner has a sticking door, two shelves to hang and a wardrobe to assemble.

    What ChatLead covers

    • Every job on the list, one at a time
    • Materials they already have, like shelves and brackets
    • Wall types, if they know them
    • The suburb and which days suit

    What you get

    You can estimate your time on site and decide whether it’s a half day or a full day.

  2. 02

    Flat-pack furniture assembly

    Someone’s bought a wardrobe and a desk that arrive next Friday.

    What ChatLead covers

    • What the items are, and how many
    • Which room, and whether there are stairs
    • The delivery date, so the job happens after it arrives
    • Whether anything needs anchoring to the wall

    What you get

    You know roughly how long it’ll take and when it can be done.

  3. 03

    Maintenance for a rental property

    A landlord needs a few things fixed between tenants.

    What ChatLead covers

    • The property’s suburb
    • The list of repairs
    • Who will provide access, and when
    • The best way to reach them

    What you get

    You get a clear scope and the access details without chasing them across emails.

Example conversation

A full conversation with Two Hands Handyman

Two Hands Handyman is a fictional business. The “Answer from” notes are added for this demo to show which of the business’s own information each reply uses. Customers don’t see them.

Two Hands HandymanAI assistantExample

  1. Two Hands Handyman assistant: Hi, you’ve reached Two Hands Handyman. I’m the AI assistant. What needs doing?

  2. Customer: Hi, I’ve got a few odd jobs around the house. Can you help?

  3. Two Hands Handyman assistant: Happy to help. What are the jobs? A quick list is perfect.

  4. Customer: A flat-pack wardrobe, a door that sticks, and two floating shelves for the lounge.

  5. Two Hands Handyman assistant: Thanks. Do you already have the shelves and brackets?

  6. Customer: Yes, both. The wall is plaster, I think.

  7. Two Hands Handyman assistant: Good to know. Which suburb is the house in?

  8. Customer: Coburg.

  9. Two Hands Handyman assistant: Coburg is in the area Marco covers. Which days suit you best?

    Demo note: this answer uses the business’s Service area

  10. Customer: Saturdays ideally. I’m Jess, on mobile number (hidden in this example)

  11. Two Hands Handyman assistant: Thanks, Jess. I’ve passed your list to Marco so he can come back to you about timing and a quote.

  12. Demo note: Lead saved for Marco. Marco takes it from here

Demonstration only. Real conversations follow the information and instructions each business sets up.

What you receive

The enquiry, ready to act on

Instead of “a few odd jobs”, you get a list you can price, with the conversation behind it.

New lead

Two Hands Handyman · ChatLead dashboard
Name
Jess
Phone
Hidden in this example
Needs
Assemble a flat-pack wardrobe, fix a sticking door, hang two floating shelves (supplied, plaster wall). Coburg
Timeline
Saturdays preferred
Source
Website chat

Full conversation saved in the dashboard

  • The customer’s name and how they’d like to be contacted
  • What they need, with the details ChatLead asked for
  • The full conversation, so nothing is lost in a summary

Pricing and time on site stay with you, since you know how long jobs really take.

When they call instead

A call you’d have missed, turned into a job

When you’re up a ladder, the phone can wait. ChatLead answers as Two Hands Handyman, gets the jobs, the walls and the suburb, and texts you the lot.

  • Keep your number. Forward calls to ChatLead only when you can’t pick up.
  • It collects the list of jobs, where they are and which days suit.
  • You get a text summary and the caller is saved as a lead.

You keep your number and forward calls to ChatLead. Phone numbers are available for businesses in Australia, the United States, Canada, the United Kingdom and New Zealand.

Two Hands HandymanChatLead is answeringExample
Thursday 11:10 am · Marco’s up a ladderCall ended · 1:05

  1. Note: Forwarded from Two Hands Handyman’s number

  2. ChatLeadHi, you’ve reached Two Hands Handyman. This is the AI receptionist. What can I help with?

  3. CallerCould someone mount a TV and hang two big mirrors?

  4. ChatLeadMarco can help with that. Do you know what the walls are made of?

  5. CallerPlasterboard, I think. We’re in Northcote.

  6. ChatLeadThanks. Which days suit you?

  7. CallerAny weekday afternoon. It’s Grace.

  8. ChatLeadThanks, Grace. I’ve passed this to Marco so he can call you back about a time and a quote.

  9. Note: Call ended

Marco’s phone

Messagesnow

ChatLead

ChatLead phone call summary

Caller: Grace

Phone: hidden in this example

Summary: Mount a TV and hang two large mirrors on plasterboard walls in Northcote. Weekday afternoons suit.

Transcript: app.chatlead.io/dashboard/calls

Example call to Two Hands Handyman, a fictional business, and the text summary Marco receives when it ends.

Questions

Questions about ChatLead for handymen

Can ChatLead estimate how long a job will take?

You decide what it says. We suggest letting it collect the details and leaving timing and pricing to you, since you know how long jobs really take.

What if a job is outside what I do?

List the work you take on and the work you don’t. ChatLead can then tell customers when a job is outside your services, such as anything that needs a licensed trade.

Can it handle a list of different jobs in one conversation?

Yes. It asks about the jobs one question at a time and saves them as a single lead, with the full conversation.

Can customers book a time?

No. ChatLead doesn’t book jobs or show your calendar. It records the days that suit the customer, and you confirm a time with them.

Where do the enquiries go?

Each one is saved as a lead in your ChatLead dashboard, with the customer’s contact details and what they need. Website conversations and call transcripts are saved too, so you can see exactly what was said before you call back.

Will it work with my website?

ChatLead adds a chat window to your site with one short snippet of code. The dashboard has instructions for WordPress, Wix, Squarespace, Webflow, Shopify and other common platforms, and the chat window shows your business name and colour.

Can ChatLead answer my phone as well?

Yes. You keep your existing number and forward calls to your ChatLead number, for example only when you can’t pick up. ChatLead answers with your greeting, collects the caller’s details, saves them as a lead with a transcript of the call, and can text or email you a summary. Urgent calls can be put through to a number you choose. Phone numbers are available for businesses in Australia, the United States, Canada, the United Kingdom and New Zealand.

Request a demo

Show us your handyman business. We’ll show you where ChatLead fits.

Tell us about the jobs you take on and we’ll show you how ChatLead would turn your enquiries into lists you can quote.

  1. We look at your business and the enquiries you usually get.
  2. We show you the questions ChatLead would ask your customers.
  3. You see exactly what would land in your dashboard.

We’ll use these details to arrange your demo.

ChatLead for other businesses

Each one handles different enquiries. See how ChatLead adapts.