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AI receptionist for electricians. Know what the job is before you call back.

ChatLead answers questions on your website and the calls you forward to it, and collects what you need to scope electrical work: the type of job, the property, and when the customer is free to talk.

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Lumen & Line ElectricalAI assistantExample

  1. Customer: Hi, we’re after a quote for an EV charger at home.

  2. Lumen & Line Electrical assistant: Lumen & Line installs home EV chargers. Is it a house or an apartment?

    Demo note: this answer uses the business’s Services

  3. Customer: House, with a carport. The switchboard’s in the laundry, maybe 10 metres away.

  4. Lumen & Line Electrical assistant: That’s helpful. When’s the best time for Priya to call you about a quote?

  5. Customer: Weekdays after 5. I’m Tom, on mobile number (hidden in this example)

  6. Lumen & Line Electrical assistant: Thanks, Tom. I’ve passed the details to Priya so she can call you after 5.

  7. Demo note: Lead saved for Priya. Priya takes it from here

The problem

“Can you give me a quote?” isn’t enough to go on

Before you can price anything, you need to know if it’s a two-bedroom unit or a double-storey house, what’s there now and where the switchboard is. That’s a lot of back-and-forth for a job you might not win, and it usually happens in the evening, after a full day on site.

“Hi, can I get a quote for some electrical work? Thanks.”
An example first message. ChatLead replies straight away, then asks what Priya would need to know.

Enquiry scenarios

Four electrician enquiries, and how ChatLead handles each one

  1. 01

    New lighting for a renovation

    A homeowner is renovating their living room and wants downlights, plus a pendant over the dining table.

    What ChatLead covers

    • Which rooms, and roughly how many lights
    • What’s there now, and whether there’s roof space above
    • Single or double storey
    • When the renovation needs an electrician

    What you get

    You can price it or book a site visit with the basics already covered.

  2. 02

    A home EV charger

    A new EV owner wants a charger installed at home and has no idea what’s involved.

    What ChatLead covers

    • House or apartment, and where the car parks
    • Where the switchboard is, and roughly how far away
    • Whether they already have a charger in mind
    • The best time to call about a quote

    What you get

    You know whether it looks like a straightforward install or needs a site visit before you ring.

  3. 03

    An inspection before buying or renting out

    A buyer needs an electrical inspection before settlement, and the date is getting close.

    What ChatLead covers

    • What type of inspection, and why
    • Property type, age if known, and number of bedrooms
    • Who will provide access
    • Any deadline, like a settlement date

    What you get

    You get the deadline and the access details up front, instead of discovering them on the callback.

  4. 04

    Power out in half the house at 8 pm

    Half the lights and power points in a family home have stopped working, and the caller can’t get the safety switch to stay on.

    What ChatLead covers

    • What has stopped working, and since when
    • The suburb and the best number to call back on
    • Any of your own urgent questions, such as whether anything smells like burning
    • Puts the call through to you if urgent transfer is on, or takes a message if it isn’t

    What you get

    You decide from the summary whether it’s tonight or first thing tomorrow. ChatLead never talks the caller through the switchboard and doesn’t send anyone out.

More enquiries

Other electrical enquiries ChatLead handles

  • Lighting installation

    Downlights, pendants and outdoor lighting. ChatLead asks which rooms, what’s there now and whether there’s roof space above.

  • EV chargers

    It gathers the property type, where the car parks and where the switchboard is, so you can scope the job before you call.

  • Electrical inspections

    Pre-purchase checks and rental safety inspections. It collects the property details, who gives access and any deadline.

No DIY fault-finding. You can instruct ChatLead never to give troubleshooting advice, and to point anyone with an urgent fault to your phone number.

Example conversation

A full conversation with Lumen & Line Electrical

Lumen & Line Electrical is a fictional business. The “Answer from” notes are added for this demo to show which of the business’s own information each reply uses. Customers don’t see them.

Lumen & Line ElectricalAI assistantExample

  1. Lumen & Line Electrical assistant: Hi, you’ve reached Lumen & Line Electrical. I’m the AI assistant. How can I help?

  2. Customer: We’re renovating and want downlights in the living room, plus a pendant over the dining table.

  3. Lumen & Line Electrical assistant: Lumen & Line does lighting for renovations. Is it a single or double-storey home?

    Demo note: this answer uses the business’s Services

  4. Customer: Single storey. Also one of the kitchen lights keeps flickering. Should I check the switchboard?

  5. Lumen & Line Electrical assistant: I can’t give advice on electrical faults, so please leave the switchboard to a licensed electrician. I’ll make sure Priya knows about the flickering light. Is there roof space above the living room?

    Demo note: this answer uses the business’s Assistant instructions

  6. Customer: Yes, there’s a manhole in the hallway.

  7. Lumen & Line Electrical assistant: Great. When do you need the lighting done by?

  8. Customer: Before the painters come in, in about three weeks.

  9. Lumen & Line Electrical assistant: Thanks. When’s the best time for Priya to call you?

  10. Customer: Weekdays after 5. I’m Tom, on mobile number (hidden in this example)

  11. Lumen & Line Electrical assistant: Thanks, Tom. I’ve passed everything to Priya, including the flickering light, so she can call you after 5.

  12. Demo note: Lead saved for Priya. Priya takes it from here

Demonstration only. Real conversations follow the information and instructions each business sets up.

What you receive

The enquiry, ready to act on

Once Tom leaves his number, the enquiry becomes a lead you can act on, with the full conversation saved alongside it.

New lead

Lumen & Line Electrical · ChatLead dashboard
Name
Tom
Phone
Hidden in this example
Prefers
Call, weekdays after 5pm
Needs
Downlights in the living room, pendant over the dining table. Single storey, roof access via the hallway. Also mentioned a flickering kitchen light (no advice given)
Timeline
Within about three weeks, before the painters
Source
Website chat

Full conversation saved in the dashboard

  • The customer’s name and how they’d like to be contacted
  • What they need, with the details ChatLead asked for
  • The full conversation, so nothing is lost in a summary
  • An email or text as soon as a website enquiry becomes a lead

ChatLead doesn’t diagnose faults or confirm prices. That conversation is yours.

When they call instead

Calls answered while you’re in the ceiling

You can’t take a call halfway through a rewire. ChatLead answers as Lumen & Line, collects the job and property details, and texts you a summary to read when you’re back on the ground.

  • It asks about the job, the property and the timing, one question at a time.
  • You can tell it never to give electrical advice, and switch on urgent transfer so urgent faults come through to you.
  • The caller is saved as a lead, with the full call transcript in your dashboard.

You keep your number and forward calls to ChatLead. Australian businesses can set up a local phone number in the app. If your business is in the US, Canada, the UK or New Zealand, contact us about phone answering.

Lumen & Line ElectricalChatLead is answeringExample
Tuesday 2:30 pm · Priya’s in a ceiling spaceCall ended · 1:34

  1. Note: Forwarded from Lumen & Line’s number

  2. ChatLeadHi, you’ve reached Lumen & Line Electrical. This is the AI receptionist. How can I help?

  3. CallerOur building inspector says the switchboard needs upgrading before we sell. Can you quote?

  4. ChatLeadLumen & Line does switchboard upgrades. Is it a house or a unit?

  5. CallerA house, in Reservoir.

  6. ChatLeadThanks. When do you need it done by?

  7. CallerSettlement’s in four weeks. I’m Anh.

  8. ChatLeadThanks, Anh. I’ve passed this to Priya so she can call you about a quote.

  9. Note: Call ended

Priya’s phone

Messagesnow

ChatLead

ChatLead phone call summary

Caller: Anh

Phone: hidden in this example

Summary: Switchboard upgrade quote for a house in Reservoir, needed before settlement in about four weeks.

Transcript: app.chatlead.io/dashboard/calls

Example call to Lumen & Line Electrical, a fictional business, and the text summary Priya receives when it ends.

Questions

Questions about ChatLead for electricians

Will ChatLead give customers electrical advice?

You set its instructions, and we recommend it doesn’t. Tell ChatLead never to give troubleshooting steps and to point anyone with an urgent or dangerous fault to your phone number. It still saves their details so you can follow up.

Can it collect details for EV charger quotes?

Yes. Add the details you need to your assistant’s instructions, such as property type, where the car parks and where the switchboard is, and ChatLead asks for them one question at a time.

Can customers send photos of their switchboard?

Not through ChatLead’s chat. It collects written details, and you can ask for photos when you call back.

Can it book inspections?

No. ChatLead doesn’t book appointments or show your availability. It records the times that suit the customer and any deadline, and you confirm the booking.

What happens to calls after hours?

You choose what happens outside your hours: answer as normal, take a message only, put calls through to you, or tell callers you’re closed and when to call back. A caller with no power or a dangerous fault is only put through if urgent transfer is switched on. ChatLead doesn’t give electrical advice or send anyone out; it gets the details to you.

How much does ChatLead cost?

Plans are monthly, and every plan has the same features. They differ in how many businesses, phone numbers and team seats they include, and in their monthly allowances. You can start with a free 7-day website trial with no card needed, and the 7 days start when the chat goes live on your site. Phone answering has its own low-cost 7-day trial, credited if you subscribe. See plans and prices.

Where do the enquiries go?

Into your ChatLead dashboard. When a customer leaves their name, number or email, the enquiry is saved as a lead with what they need, and you can get an email or text as soon as a website chat becomes a lead. Website conversations and call transcripts are saved too, so you can see exactly what was said before you call back.

Will it work with my website?

ChatLead adds a chat window to your site with one short snippet of code. The dashboard has instructions for WordPress, Wix, Squarespace, Webflow, Shopify and other common platforms, and the chat window shows your business name and colour.

Can ChatLead answer my phone as well?

Yes. You keep your existing number and forward calls to your ChatLead number, for example only when you can’t pick up. ChatLead answers with your greeting, collects the caller’s details, saves them as a lead with a transcript of the call, and can text or email you a summary. If you switch on urgent transfer, urgent calls can be put through to a number you choose. Australian businesses can set up a local phone number in the app. If your business is in the US, Canada, the UK or New Zealand, contact us about phone answering. Contact us about phone answering.

Have the job details before you pick up the phone

Mia, ChatLead’s setup assistant, walks you through setup and can suggest your services and hours from your website. Your 7 days start when the chat goes live on your site.

Start free trial

Free 7-day website trial. No card needed.

ChatLead for other trades

Each trade gets different enquiries. See what ChatLead asks for theirs, or how it works for tradies in general.