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ChatLead for electricians

Know what the job is before you call back.

ChatLead answers questions on your website and your phone line, and collects what you need to scope electrical work: the type of job, the property, and when the customer is free to talk.

Request a demoRead an example conversation
Lumen & Line ElectricalAI assistantExample

  1. Customer: Hi, we’re after a quote for an EV charger at home.

  2. Lumen & Line Electrical assistant: Lumen & Line installs home EV chargers. Is it a house or an apartment?

    Demo note: this answer uses the business’s Services

  3. Customer: House, with a carport. The switchboard’s in the laundry, maybe 10 metres away.

  4. Lumen & Line Electrical assistant: That’s helpful. When’s the best time for Priya to call you about a quote?

  5. Customer: Weekdays after 5. I’m Tom, on mobile number (hidden in this example)

  6. Lumen & Line Electrical assistant: Thanks, Tom. I’ve passed the details to Priya so she can call you after 5.

  7. Demo note: Lead saved for Priya. Priya takes it from here

The problem

“Can you give me a quote?” isn’t enough to go on

Before you can price anything, you need to know if it’s a two-bedroom unit or a double-storey house, what’s there now and where the switchboard is. That’s a lot of back-and-forth for a job you might not win, and it usually happens in the evening, after a full day on site.

“We’re renovating and want downlights in the living room, plus a pendant over the dining table.”
An example first message. ChatLead replies straight away, then asks what Priya would need to know.

Enquiry scenarios

Three electrician enquiries, and how ChatLead handles each one

  1. 01

    New lighting for a renovation

    A homeowner is renovating their living room and wants downlights, plus a pendant over the dining table.

    What ChatLead covers

    • Which rooms, and roughly how many lights
    • What’s there now, and whether there’s roof space above
    • Single or double storey
    • When the renovation needs an electrician

    What you get

    You can price it or book a site visit with the basics already covered.

  2. 02

    A home EV charger

    A new EV owner wants a charger installed at home and has no idea what’s involved.

    What ChatLead covers

    • House or apartment, and where the car parks
    • Where the switchboard is, and roughly how far away
    • Whether they already have a charger in mind
    • The best time to call about a quote

    What you get

    You know whether it looks like a straightforward install or needs a site visit before you ring.

  3. 03

    An inspection before buying or renting out

    A buyer needs an electrical inspection before settlement, and the date is getting close.

    What ChatLead covers

    • What type of inspection, and why
    • Property type, age if known, and number of bedrooms
    • Who will provide access
    • Any deadline, like a settlement date

    What you get

    You get the deadline and the access details up front, instead of discovering them on the callback.

Example conversation

A full conversation with Lumen & Line Electrical

Lumen & Line Electrical is a fictional business. The “Answer from” notes are added for this demo to show which of the business’s own information each reply uses. Customers don’t see them.

Lumen & Line ElectricalAI assistantExample

  1. Lumen & Line Electrical assistant: Hi, you’ve reached Lumen & Line Electrical. I’m the AI assistant. How can I help?

  2. Customer: We’re renovating and want downlights in the living room, plus a pendant over the dining table.

  3. Lumen & Line Electrical assistant: Lumen & Line does lighting for renovations. Is it a single or double-storey home?

    Demo note: this answer uses the business’s Services

  4. Customer: Single storey. Also one of the kitchen lights keeps flickering. Should I check the switchboard?

  5. Lumen & Line Electrical assistant: I can’t give advice on electrical faults, so please leave the switchboard to a licensed electrician. I’ll make sure Priya knows about the flickering light. Is there roof space above the living room?

    Demo note: this answer uses the business’s Assistant instructions

  6. Customer: Yes, there’s a manhole in the hallway.

  7. Lumen & Line Electrical assistant: Great. When do you need the lighting done by?

  8. Customer: Before the painters come in, in about three weeks.

  9. Lumen & Line Electrical assistant: Thanks. When’s the best time for Priya to call you?

  10. Customer: Weekdays after 5. I’m Tom, on mobile number (hidden in this example)

  11. Lumen & Line Electrical assistant: Thanks, Tom. I’ve passed everything to Priya, including the flickering light, so she can call you after 5.

  12. Demo note: Lead saved for Priya. Priya takes it from here

Demonstration only. Real conversations follow the information and instructions each business sets up.

What you receive

The enquiry, ready to act on

Each enquiry becomes a lead you can act on, with the full conversation saved alongside it.

New lead

Lumen & Line Electrical · ChatLead dashboard
Name
Tom
Phone
Hidden in this example
Prefers
Call, weekdays after 5pm
Needs
Downlights in the living room, pendant over the dining table. Single storey, roof access via the hallway. Also mentioned a flickering kitchen light (no advice given)
Timeline
Within about three weeks, before the painters
Source
Website chat

Full conversation saved in the dashboard

  • The customer’s name and how they’d like to be contacted
  • What they need, with the details ChatLead asked for
  • The full conversation, so nothing is lost in a summary

ChatLead doesn’t diagnose faults or confirm prices. That conversation is yours.

When they call instead

Calls answered while you’re in the ceiling

You can’t take a call halfway through a rewire. ChatLead answers as Lumen & Line, collects the job and property details, and texts you a summary to read when you’re back on the ground.

  • It asks about the job, the property and the timing, one question at a time.
  • You can tell it never to give electrical advice, and to put urgent faults through to you.
  • The caller is saved as a lead, with the full call transcript in your dashboard.

You keep your number and forward calls to ChatLead. Phone numbers are available for businesses in Australia, the United States, Canada, the United Kingdom and New Zealand.

Lumen & Line ElectricalChatLead is answeringExample
Tuesday 2:30 pm · Priya’s in a ceiling spaceCall ended · 1:34

  1. Note: Forwarded from Lumen & Line’s number

  2. ChatLeadHi, you’ve reached Lumen & Line Electrical. This is the AI receptionist. How can I help?

  3. CallerOur building inspector says the switchboard needs upgrading before we sell. Can you quote?

  4. ChatLeadLumen & Line does switchboard upgrades. Is it a house or a unit?

  5. CallerA house, in Reservoir.

  6. ChatLeadThanks. When do you need it done by?

  7. CallerSettlement’s in four weeks. I’m Anh.

  8. ChatLeadThanks, Anh. I’ve passed this to Priya so she can call you about a quote.

  9. Note: Call ended

Priya’s phone

Messagesnow

ChatLead

ChatLead phone call summary

Caller: Anh

Phone: hidden in this example

Summary: Switchboard upgrade quote for a house in Reservoir, needed before settlement in about four weeks.

Transcript: app.chatlead.io/dashboard/calls

Example call to Lumen & Line Electrical, a fictional business, and the text summary Priya receives when it ends.

Questions

Questions about ChatLead for electricians

Will ChatLead give customers electrical advice?

You set its instructions, and we recommend it doesn’t. Tell ChatLead never to give troubleshooting steps and to point anyone with an urgent or dangerous fault to your phone number. It still saves their details so you can follow up.

Can it collect details for EV charger quotes?

Yes. Add the details you need to your assistant’s instructions, such as property type, where the car parks and where the switchboard is, and ChatLead asks for them one question at a time.

Can customers send photos of their switchboard?

Not through ChatLead’s chat. It collects written details, and you can ask for photos when you call back.

Can it book inspections?

No. ChatLead doesn’t book appointments or show your availability. It records the times that suit the customer and any deadline, and you confirm the booking.

Where do the enquiries go?

Each one is saved as a lead in your ChatLead dashboard, with the customer’s contact details and what they need. Website conversations and call transcripts are saved too, so you can see exactly what was said before you call back.

Will it work with my website?

ChatLead adds a chat window to your site with one short snippet of code. The dashboard has instructions for WordPress, Wix, Squarespace, Webflow, Shopify and other common platforms, and the chat window shows your business name and colour.

Can ChatLead answer my phone as well?

Yes. You keep your existing number and forward calls to your ChatLead number, for example only when you can’t pick up. ChatLead answers with your greeting, collects the caller’s details, saves them as a lead with a transcript of the call, and can text or email you a summary. Urgent calls can be put through to a number you choose. Phone numbers are available for businesses in Australia, the United States, Canada, the United Kingdom and New Zealand.

Request a demo

Show us your electrical business. We’ll show you where ChatLead fits.

Tell us about your electrical business and we’ll show you what ChatLead would ask your customers before you quote.

  1. We look at your business and the enquiries you usually get.
  2. We show you the questions ChatLead would ask your customers.
  3. You see exactly what would land in your dashboard.

We’ll use these details to arrange your demo.

ChatLead for other businesses

Each one handles different enquiries. See how ChatLead adapts.