AI receptionist for beauty salons. The first conversation, handled with the same care as the treatment.
ChatLead answers the studio phone while you’re mid-treatment and your website after you close. It answers questions about your treatments, shares the preparation notes you’ve approved and takes consultation requests, so new clients feel looked after before their first visit.
Free 7-day website trial. No card needed.
Customer: Hi, what’s the difference between the hydrating facial and the enzyme facial?
Stillroom Beauty assistant: The hydrating facial is 60 minutes and focuses on moisture. The enzyme facial is 45 minutes, with a gentle exfoliation.
Demo note: this answer uses the business’s Treatment menu
Customer: Will the enzyme one clear up my breakouts?
Stillroom Beauty assistant: I can’t say how your skin will respond. Mei can take a look and recommend a treatment in a consultation. Would you like to request one?
Demo note: this answer uses the business’s Assistant instructions
Customer: Yes, weekday evenings. I’m Hannah, on mobile number (hidden in this example)
Stillroom Beauty assistant: Thanks, Hannah. Mei will be in touch to arrange a time. Before any facial, the studio asks you to skip exfoliating products for 48 hours.
Demo note: this answer uses the business’s Preparation notes
Demo note: Request saved for Mei. Mei takes it from here
The problem
Questions arrive while you’re with a client
Treatment rooms aren’t places for phones. Meanwhile, a new client wants to know which facial suits them, what brow lamination involves or how to prepare for waxing. Some of those questions have simple answers. Others need you to see their skin first.
“Is there anything I should do before my first wax?”
Enquiry scenarios
Four beautician enquiries, and how ChatLead handles each one
- 01
Choosing between treatments
A new client can’t tell the difference between two facials on your menu.
What ChatLead covers
- Answers from your treatment menu: what’s involved and how long it takes
- Asks what they’re hoping a treatment will help with
- Suggests a consultation if they’re unsure
- Collects their details and preferred times
What you get
They get a clear answer now, and you get a client who’s ready to talk treatments.
- 02
A question that needs your expertise
Someone asks whether a peel will fade their acne scarring.
What ChatLead covers
- Explains that results depend on an in-person assessment
- Doesn’t guess at outcomes or give medical advice
- Offers to take a consultation request
- Saves their question so you can follow up
What you get
Nothing is promised that you haven’t assessed, and the client still feels heard.
- 03
Getting ready for a first treatment
A client booked in for a lash lift wants to know how to prepare.
What ChatLead covers
- Shares the preparation notes you’ve approved
- Refers health and medication questions back to you
- Answers practical questions, like parking, if you’ve added them
- Saves any new questions for you
What you get
Clients arrive prepared with your instructions, not advice from a search engine.
- 04
A reschedule request mid-treatment
A client rings to move Thursday’s brow appointment while you’re halfway through a facial.
What ChatLead covers
- Which appointment they have, and when
- The days and times that would suit instead
- The best number to confirm on
- Doesn’t confirm the change, because it can’t see your appointment book
What you get
You finish the treatment, then confirm the new time in your own booking system.
More enquiries
Other beauty enquiries ChatLead handles
Treatment menu questions
What each treatment involves and how long it takes, answered from your own menu.
Consultation requests
When a question needs your expertise, ChatLead offers a consultation and collects their details and preferred times.
Preparation information
It shares the preparation notes you’ve approved, like what to avoid before a treatment, and leaves health questions to you.
No medical advice and no promised results. Questions about skin conditions, medications or outcomes are passed to you.
Example conversation
A full conversation with Stillroom Beauty
Stillroom Beauty is a fictional business. The “Answer from” notes are added for this demo to show which of the business’s own information each reply uses. Customers don’t see them.
Stillroom Beauty assistant: Hi, welcome to Stillroom Beauty. I’m the studio’s AI assistant. How can I help?
Customer: Hi, what’s the difference between the hydrating facial and the enzyme facial?
Stillroom Beauty assistant: The hydrating facial is 60 minutes and focuses on moisture. The enzyme facial is 45 minutes and includes a gentle exfoliation. What are you hoping a facial will help with?
Demo note: this answer uses the business’s Treatment menu
Customer: Mostly breakouts. Will the enzyme one clear them up?
Stillroom Beauty assistant: I can’t promise results or give skin advice. Mei can look at your skin and recommend a treatment in a consultation. Would you like to request one?
Demo note: this answer uses the business’s Assistant instructions
Customer: Yes please. Weekday evenings suit me.
Customer: Is there anything I should do beforehand?
Stillroom Beauty assistant: The studio asks you to avoid exfoliating products for 48 hours before your visit. What’s the best number for Mei to reach you on?
Demo note: this answer uses the business’s Preparation notes
Customer: It’s Hannah, on mobile number (hidden in this example)
Stillroom Beauty assistant: Thanks, Hannah. I’ve passed your consultation request to Mei, who’ll contact you to arrange a time.
Demo note: Request saved for Mei. Mei takes it from here
What you receive
The enquiry, ready to act on
You see what the client asked, what they were told and what they’d like, before you reply.
New lead
Stillroom Beauty · ChatLead dashboard- Name
- Hannah
- Phone
- Hidden in this example
- Needs
- Skin consultation. Interested in the enzyme or hydrating facial; asked whether it would clear breakouts (no advice given)
- Timeline
- Weekday evenings
- Source
- Website chat
- The customer’s name and how they’d like to be contacted
- What they need, with the details ChatLead asked for
- The full conversation, so nothing is lost in a summary
- An email or text as soon as a website enquiry becomes a lead
Works alongside your booking system: ChatLead takes the request, your team confirms it.
When they call instead
After-hours calls, handled with the same care
Some questions arrive after the studio closes. ChatLead answers as Stillroom Beauty, doesn’t give health advice, and makes sure Mei knows who to call back and why.
- It passes on questions about health, medication or pregnancy instead of answering them.
- It collects the caller’s name and what they’d like, one question at a time.
- Mei gets a text summary, and the call is saved with a transcript.
You keep your number and forward calls to ChatLead. Australian businesses can set up a local phone number in the app. If your business is in the US, Canada, the UK or New Zealand, contact us about phone answering.
Note: Forwarded from Stillroom Beauty’s number
ChatLeadHi, you’ve reached Stillroom Beauty. This is the studio’s AI receptionist. How can I help?
CallerI’d like a brow lamination, but I’m pregnant. Is that okay?
ChatLeadThat’s a question for Mei, and I can’t give health advice. Would you like her to call you to talk it through?
CallerYes please. It’s Olivia.
ChatLeadThanks, Olivia. I’ve passed your question to Mei so she can call you back.
Note: Call ended
Questions
Questions about ChatLead for beauticians
Will ChatLead give skin or medical advice?
You set its limits, and we recommend it doesn’t. Instruct ChatLead not to give medical advice or promise results, and to leave questions about skin conditions, medications or pregnancy for you. It saves the question so you can answer it yourself.
Can it share our preparation and aftercare notes?
Yes. Add the notes you’ve approved to ChatLead’s knowledge base, and it uses them to answer clients’ questions. You can update them at any time.
Can clients book a treatment through the chat?
No. ChatLead doesn’t book appointments or show your availability. It takes the request and preferred times, and you confirm the booking.
How will it sound to my clients?
You write its welcome message and instructions, so you set the tone. It asks one question at a time and offers a consultation when that’s the right next step.
What happens to calls after the studio closes?
You choose what happens outside your hours: answer as normal, take a message only, put calls through to you, or tell callers you’re closed and when to call back. Website chat answers at any hour from your treatment menu and notes, and you can tell it to leave health questions for you.
How much does ChatLead cost?
Plans are monthly, and every plan has the same features. They differ in how many businesses, phone numbers and team seats they include, and in their monthly allowances. You can start with a free 7-day website trial with no card needed, and the 7 days start when the chat goes live on your site. Phone answering has its own low-cost 7-day trial, credited if you subscribe. See plans and prices.
Where do the enquiries go?
Into your ChatLead dashboard. When a customer leaves their name, number or email, the enquiry is saved as a lead with what they need, and you can get an email or text as soon as a website chat becomes a lead. Website conversations and call transcripts are saved too, so you can see exactly what was said before you call back.
Will it work with my website?
ChatLead adds a chat window to your site with one short snippet of code. The dashboard has instructions for WordPress, Wix, Squarespace, Webflow, Shopify and other common platforms, and the chat window shows your business name and colour.
Can ChatLead answer my phone as well?
Yes. You keep your existing number and forward calls to your ChatLead number, for example only when you can’t pick up. ChatLead answers with your greeting, collects the caller’s details, saves them as a lead with a transcript of the call, and can text or email you a summary. If you switch on urgent transfer, urgent calls can be put through to a number you choose. Australian businesses can set up a local phone number in the app. If your business is in the US, Canada, the UK or New Zealand, contact us about phone answering. Contact us about phone answering.
Welcome new clients while you’re with a client
Mia, ChatLead’s setup assistant, walks you through setup and can suggest your services and hours from your website. Your 7 days start when the chat goes live on your site.
Free 7-day website trial. No card needed.
ChatLead for hair and beauty
Salons and studios get different questions. See how ChatLead handles theirs.