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ChatLead for beauticians

The first conversation, handled with the same care as the treatment.

ChatLead answers questions about your treatments online and on the phone, shares the preparation notes you’ve approved and takes consultation requests, so new clients feel looked after before their first visit.

Request a demoRead an example conversation
Stillroom BeautyAI assistantExample

  1. Customer: Hi, what’s the difference between the hydrating facial and the enzyme facial?

  2. Stillroom Beauty assistant: The hydrating facial is 60 minutes and focuses on moisture. The enzyme facial is 45 minutes, with a gentle exfoliation.

    Demo note: this answer uses the business’s Treatment menu

  3. Customer: Will the enzyme one clear up my breakouts?

  4. Stillroom Beauty assistant: I can’t say how your skin will respond. Mei can take a look and recommend a treatment in a consultation. Would you like to request one?

    Demo note: this answer uses the business’s Assistant instructions

  5. Customer: Yes, weekday evenings. I’m Hannah, on mobile number (hidden in this example)

  6. Stillroom Beauty assistant: Thanks, Hannah. Mei will be in touch to arrange a time. Before any facial, the studio asks you to skip exfoliating products for 48 hours.

    Demo note: this answer uses the business’s Preparation notes

  7. Demo note: Request saved for Mei. Mei takes it from here

The problem

Questions arrive while you’re with a client

Treatment rooms aren’t places for phones. Meanwhile, a new client wants to know which facial suits them, what brow lamination involves or how to prepare for waxing. Some of those questions have simple answers. Others need you to see their skin first.

“Hi, what’s the difference between the hydrating facial and the enzyme facial?”
An example first message. ChatLead replies straight away, then asks what Mei would need to know.

Enquiry scenarios

Three beautician enquiries, and how ChatLead handles each one

  1. 01

    Choosing between treatments

    A new client can’t tell the difference between two facials on your menu.

    What ChatLead covers

    • Answers from your treatment menu: what’s involved and how long it takes
    • Asks what they’re hoping a treatment will help with
    • Suggests a consultation if they’re unsure
    • Collects their details and preferred times

    What you get

    They get a clear answer now, and you get a client who’s ready to talk treatments.

  2. 02

    A question that needs your expertise

    Someone asks whether a peel will fade their acne scarring.

    What ChatLead covers

    • Explains that results depend on an in-person assessment
    • Doesn’t guess at outcomes or give medical advice
    • Offers to take a consultation request
    • Saves their question so you can follow up

    What you get

    Nothing is promised that you haven’t assessed, and the client still feels heard.

  3. 03

    Getting ready for a first treatment

    A client booked in for a lash lift wants to know how to prepare.

    What ChatLead covers

    • Shares the preparation notes you’ve approved
    • Refers health and medication questions back to you
    • Answers practical questions, like parking, if you’ve added them
    • Saves any new questions for you

    What you get

    Clients arrive prepared with your instructions, not advice from a search engine.

Example conversation

A full conversation with Stillroom Beauty

Stillroom Beauty is a fictional business. The “Answer from” notes are added for this demo to show which of the business’s own information each reply uses. Customers don’t see them.

Stillroom BeautyAI assistantExample

  1. Stillroom Beauty assistant: Hi, welcome to Stillroom Beauty. I’m the studio’s AI assistant. How can I help?

  2. Customer: Hi, what’s the difference between the hydrating facial and the enzyme facial?

  3. Stillroom Beauty assistant: The hydrating facial is 60 minutes and focuses on moisture. The enzyme facial is 45 minutes and includes a gentle exfoliation. What are you hoping a facial will help with?

    Demo note: this answer uses the business’s Treatment menu

  4. Customer: Mostly breakouts. Will the enzyme one clear them up?

  5. Stillroom Beauty assistant: I can’t promise results or give skin advice. Mei can look at your skin and recommend a treatment in a consultation. Would you like to request one?

    Demo note: this answer uses the business’s Assistant instructions

  6. Customer: Yes please. Weekday evenings suit me.

  7. Customer: Is there anything I should do beforehand?

  8. Stillroom Beauty assistant: The studio asks you to avoid exfoliating products for 48 hours before your visit. What’s the best number for Mei to reach you on?

    Demo note: this answer uses the business’s Preparation notes

  9. Customer: It’s Hannah, on mobile number (hidden in this example)

  10. Stillroom Beauty assistant: Thanks, Hannah. I’ve passed your consultation request to Mei, who’ll contact you to arrange a time.

  11. Demo note: Request saved for Mei. Mei takes it from here

Demonstration only. Real conversations follow the information and instructions each business sets up.

What you receive

The enquiry, ready to act on

You see what the client asked, what they were told and what they’d like, before you reply.

New lead

Stillroom Beauty · ChatLead dashboard
Name
Hannah
Phone
Hidden in this example
Needs
Skin consultation. Interested in the enzyme or hydrating facial; asked whether it would clear breakouts (no advice given)
Timeline
Weekday evenings
Source
Website chat

Full conversation saved in the dashboard

  • The customer’s name and how they’d like to be contacted
  • What they need, with the details ChatLead asked for
  • The full conversation, so nothing is lost in a summary

Assessments, recommendations and results stay with you, where they belong.

When they call instead

After-hours calls, handled with the same care

Some questions arrive after the studio closes. ChatLead answers as Stillroom Beauty, doesn’t give health advice, and makes sure Mei knows who to call back and why.

  • It passes on questions about health, medication or pregnancy instead of answering them.
  • It collects the caller’s name and what they’d like, one question at a time.
  • Mei gets a text summary, and the call is saved with a transcript.

You keep your number and forward calls to ChatLead. Phone numbers are available for businesses in Australia, the United States, Canada, the United Kingdom and New Zealand.

Stillroom BeautyChatLead is answeringExample
Wednesday 8:05 pm · Studio closedCall ended · 1:02

  1. Note: Forwarded from Stillroom Beauty’s number

  2. ChatLeadHi, you’ve reached Stillroom Beauty. This is the studio’s AI receptionist. How can I help?

  3. CallerI’d like a brow lamination, but I’m pregnant. Is that okay?

  4. ChatLeadThat’s a question for Mei, and I can’t give health advice. Would you like her to call you to talk it through?

  5. CallerYes please. It’s Olivia.

  6. ChatLeadThanks, Olivia. I’ve passed your question to Mei so she can call you back.

  7. Note: Call ended

Mei’s phone

Messagesnow

ChatLead

ChatLead phone call summary

Caller: Olivia

Phone: hidden in this example

Summary: Asked about brow lamination during pregnancy. No advice given. Would like Mei to call to talk it through.

Transcript: app.chatlead.io/dashboard/calls

Example call to Stillroom Beauty, a fictional business, and the text summary Mei receives when it ends.

Questions

Questions about ChatLead for beauticians

Will ChatLead give skin or medical advice?

You set its limits, and we recommend it doesn’t. Instruct ChatLead not to give medical advice or promise results, and to leave questions about skin conditions, medications or pregnancy for you. It saves the question so you can answer it yourself.

Can it share our preparation and aftercare notes?

Yes. Add the notes you’ve approved to ChatLead’s knowledge base, and it uses them to answer clients’ questions. You can update them at any time.

Can clients book a treatment through the chat?

No. ChatLead doesn’t book appointments or show your availability. It takes the request and preferred times, and you confirm the booking.

How will it sound to my clients?

You write its welcome message and instructions, so you set the tone. It asks one question at a time and offers a consultation when that’s the right next step.

Where do the enquiries go?

Each one is saved as a lead in your ChatLead dashboard, with the customer’s contact details and what they need. Website conversations and call transcripts are saved too, so you can see exactly what was said before you call back.

Will it work with my website?

ChatLead adds a chat window to your site with one short snippet of code. The dashboard has instructions for WordPress, Wix, Squarespace, Webflow, Shopify and other common platforms, and the chat window shows your business name and colour.

Can ChatLead answer my phone as well?

Yes. You keep your existing number and forward calls to your ChatLead number, for example only when you can’t pick up. ChatLead answers with your greeting, collects the caller’s details, saves them as a lead with a transcript of the call, and can text or email you a summary. Urgent calls can be put through to a number you choose. Phone numbers are available for businesses in Australia, the United States, Canada, the United Kingdom and New Zealand.

Request a demo

Show us your studio. We’ll show you where ChatLead fits.

Tell us about your studio and we’ll show you how ChatLead would welcome new clients, in your words.

  1. We look at your business and the enquiries you usually get.
  2. We show you the questions ChatLead would ask your customers.
  3. You see exactly what would land in your dashboard.

We’ll use these details to arrange your demo.

ChatLead for other businesses

Each one handles different enquiries. See how ChatLead adapts.